COMMUNICATION IN THE WORKPLACE - Online

Outcomes of Workshop

This workshop will enable you to:

• Know your own communication style
• Understand the four types of communication style and begin to communicate with them effectively
• Describe the importance of good communication
• Explain the three skills needed to become better at communication
• Explain what non-verbal communication is
• Attempt to implement better written communication when writing emails
• Describe the qualities of a good listener
• Explain the benefits of good listening skills
• Implement the tips to improve your listening skills
• Explain why it is important to understand how co-workers are feeling
• Describe what happens when conflict is not handled effectively
• Implement skills to manage conflict at work better
• Investigate your conflict handling style
• Describe what it means to be assertive
• Understand the relationship between Macmillan corporate values and communication

Target Audience

Generic

Duration: 6 hours

SACE PD Points:

10