CUSTOMER SERVICES

Q: Where can I access the most recent Macmillan Education Price list?
A: You can download the price list by clicking here

Q: What do the abbreviations in the pricelist stand for?
A: SFA = Solutions for All
AV = Almal verstaan
RAL = Readers are Leaders
LIL = Lesers is Leiers
AN = Abafundayo Ngabaholi
LN = Literacy Network
RW = Reading World
TKZ = Thokozani
FS = Flying Start
DTB = Ditharabololo Tsa Botlhe
MG = Maths Gaps
LG = Language Gaps
RP = Reading Planet
HWG = Here we Go
PS = Perception Series
LB = Learner Book
SB = Student Book
TG = Teacher Guide
OB = Onderwyser
LG = Lecture Guide
RD = Reader
WB = Workbook
BB = Big Book
EB = Ebook
WPDF = Web PDF
AZ = Abafundayo Ziinkokheli
IZ = Izixazululo Zethuv IS = Isisombululo Sethu

Q: When does Macmillan Education increase their prices?
A: Annually on 1 July. The updated price list is also emailed to all customers on our database annually before the price increase on 1 July.

Q: What is the best way to get the price for a book?
A: You can search for the book on our website or on our our price list.

Q: Who should I email quote requests or orders to?
A: Email the Customer Services Department: customerservices@macmillaneducation.co.za. A: Send an email to customerservices@macmillaneducation.co.za. Please include your full contact details and delivery address.

Q: How long is a quotation valid for?
A: 60 days

Q: What is the turnaround time after I send a request for a quotation or order?
A: 24-48 hour turnaround time. Processing times may differ slightly during the peak season.
Q: What is required to order books from you?
A: Provide us with your company details i.e delivery address, contact details as well as the books you would like to order. You can download a template for a Purchase Order Form here. We prefer booksellers and schools to send their requests on company letterhead in an Excel format.

Q: How long will my order take to be delivered?
A: Delivery of books will take 5-7 working days from the date of invoice for titles in stock. In re-print, local tiles on backorder typically take 4-6 weeks. International titles take 6-8 weeks.

Q: What are the delivery costs?
A: Delivery is free within South Africa. Freight charges apply for deliveries across the borders of South Africa.

Q: What are the payment methods if I don’t have an account with Macmillan?
A: EFT – Electronic Funds Transfer. Please use the ISO number as it appears on the quote as a reference for payment. For secure Credit Card payment via PayGate click here. For EFT payments use the banking details on the Pro Forma Invoice. Email the proof of payment to customerservices@macmillaneducation.co.za

Q: What reference should I use when paying for my books via EFT?
A: The ISO number as it appears on your quote or invoice. This number is located on the top right corner of your invoice.

Q: How do I qualify to open a credit account?
A: You can apply to become a credit customer. Application approval is subject to various checks. Please send your request to our customer services department at customerservices@macmillaneducation.co.za and the application forms will be sent to you by our Finance department.

Q: What is the process to return books?
A: Please email customerservices@macmillaneducation.co.za with the reason for returning the book/s accompanied by the affected tax invoice with a clear indication of the titles to be returned. Returns are subject to approval, please refer to clause 5 of our Terms and Conditions of Sale for more information. Upon approval, the Return Merchandise Authorisation (RMA) document will be submitted, you may return stock to the address provided or in an case where the error occurred on Macmillan side, our couriers will uplift the stock.

Q: What is the turnaround time for returns to be authorised?
A: 48 hours. This may differ slightly during peak times.

Q: What are your delivery terms?
A: Our courier delivers on Mondays - Fridays (08:00 - 16:00) Delivery is free within South Africa.

Q: Can I come to your office/warehouse to collect my order?
A: No, all orders are delivered by courier to your door.

Q: Why are ISBNs so important when ordering a book?
A: An ISBN is a unique indicator for every book when it is published. It is the best way to make sure that you are ordering the correct book. Using the correct ISBN when ordering is the best way to get the book you want. Still have questions? Email customerservices@macmillaneducation.co.za or call 011 731 3300 between 08:00 and 16:30, and we'll gladly assist.

eBOOKS

Q: What is the process for buying an eBook?
A: We have put together a user-friendly, step-by-step guide to help you when ordering eBooks from us.

Q: How long is the eBook license valid for, and how long will I be able to access the information?
A: eBook licensing is dependent on the type of book or institution purchasing the book. Please email za.digitalsupport@macmillaneducation.co.za for more information.

Q: Can I print an eBook?
A: No, eBooks are only accessible via an approved eReader on a smart device and can not be printed. It can only be viewed and downloaded on an eReader.

Q: Can I download or share an eBook?
A: No, eBooks can’t be downloaded onto your device, shared with others or printed.

Q: How many devices can I access an eBook on?
A: Each unique eBook user can access their eBook(s) on up to 5 devices depending on the aggregator. This will allow you to keep using your eBook(s) even if your preferred device’s battery is flat or if your device breaks or gets stolen.

Q: If I purchase one license, can I load it on five different students’ devices?
A: No, each student has to create their own account and will require their own voucher number to access their eBook(s).

Q: Does your eBook ship with a device?
A: No, we don’t supply any devices.
Q: What is the cost difference between an eBook and printed copy?
A: eBook licensing is dependent on the type of book or institution purchasing the book. Please email za.digitalsupport@macmillaneducation.co.za for more information.

Q: Once I have an eBook loaded on my device, do I need data to access the eBook?
A: No, data is only required with the initial file transfer, thereafter data is not required to acess the eBook. But if you are using your eBook(s) across a few devices it is recommended that you log on to data when you can so that your notes and highlights sync across all devices.

Q: What is the difference between an ePDF and an ePub?
A: ePUB is an open eBook standard that is optimised for viewing on devices. It automatically resizes to fit your screen. ePDFs are not re-flowable; the text size cannot be adjusted for display on various devices.

Q: Are your eBooks interactive?
A: No, they are ePDFS.

SALES

Q: Do you offer samples to view before purchasing?
A: If there is a Macmillan sales representative in your provinces close to you he/she can bring you samples to view or you can visit the Macmillan Education website  to view sample pages of the book.

Q: How do I contact a Macmillan sales representative?
A: You can assess our sales teams details here.

Q: Do your sales representatives organise book displays?
A: Yes, we are happy to coordinate a visit to your school or event to showcase our products. Please contact us stating the name of your institution and province at marketing@macmillaneducation.co.za and customerservices@macmillaneducation.co.za.
Q: Can I be added to your database for the latest newsletters/formal communication etc.?
A: Yes – email marketing@macmillaneducation.co.za.

Q: What type of content does Macmillan Education offer for sale?
A: We have an extensive range of publications in digital and print formats tailored for the South African market. Our range includes CAPS-approved and CAPS-aligned books from Grades 1 to 12 , Educational Toys and Kits, Supplementary LTSM, Reading Corners, TVET NCV and Nated books. Furthermore, we represent several local and international agents, such as Hodder Education, Eleanor Curtain, Mathilda Education, Mink Advisors (ubbu) and Your Online Teacher. Additionally, our offerings include materials from our affiliated companies, such as Macmillan UK and Springer Nature.

PUBLISHING

Q: I want to use Macmillan Education content in another publication. How do I apply for permission?
A: To apply for permission, you will need to email your request to za.permissions@macmillaneducation.co.za. Please send us your request in good time before your deadline. Many requests can be cleared within eight weeks, but complex requests may require more time..

Q: I want to license/adapt Macmillan Education content for media other than book publishing. Who do I contact for licensing requests?
A: For media licensing requests, you will need to email your request to za.permissions@macmillaneducation.co.za. Please send us your request in good time before your deadline. Many requests can be cleared within eight weeks, but complex requests may require more time.
Q: I am a freelancer with editing, proofreading, and/or translating experience. Who in Macmillan should I send my CV to?
A: For textbooks: Send your CV to: psdfreelancers@macmillaneducation.co.za Ensure that your CV focuses on details of your previous, relevant experience. A representative from PSD (Publishing Services Department) will make contact with you if your experience and skills profile aligns with our needs.

For English literature: Send your CV to: literature@macmillaneducation.co.za. Ensure that your CV focuses on details of your previous relevant experience. A representative from Macmillan Education’s Regional Literature department will make contact with you if your experience and skills align with our needs.

Q: Is there a testing process for prospective editorial freelancers (editors, proofreaders, translators)?
A: Yes. Tests are run at intervals throughout the year according to our needs. If you are eligible for testing, we will be in touch regarding the testing process. Once you successfully complete the testing process, you will be added to our freelancer database and we will contact you as suitable projects become available.

TVET FIRST

Q: Can I be added to your database for the latest newsletters/formal communication etc.?
A: Yes – email jayshil.bhula@macmillaneducation.co.za.

Q: Who can I contact regarding college sponsorships?
A: Contact our National Sales Manager. Email gan.krishna@macmillaneducation.co.za.

Q: What is a lecturer support pack?
A: A pack consists of the printed Lecturer’s Guide which includes answers to all questions and assessments in the Student’s Book. At the back of the book you’ll find a DVD containing the PowerPoint slideshows and videos. You will also find the same content on a USB stick.
Q: Where can I download past year papers?
A: via our website

Q: Do you offer lecturer training?
A: Yes, contact our National Sales Manager gan.krishna@macmillaneducation.co.za.

Q: I am a college lecturer and would like to be an author. Can you help me?
A: Send your full details to: gan.krishna@macmillaneducation.co.za.

Q: How do I order books online?
A: via our website (provide link)

Q: Where do I find more information on all the curricula changes?
A: via our website – under ‘TVET Colleges’

MACMILLAN TEACHER CAMPUS

Q: Where are you based?
A: Our head office is located in Midrand, Johannesburg. Whilst Macmillan Teacher Campus offers educational workshops and professional development courses, we do not have campuses. We take the training either online, use a blended approach or face to face, where we take our training to your doorstep. We work in all the provinces.

Q: How do I know this is not a scam?
Macmillan Teacher Campus has been offering training workshops for educators, as well as programmes for learner support since 2007. We are an ETDP SETA and QCTO accredited training provider offering tailor-made courses for educational professionals. Our workshops are endorsed by SACE (The South African Council for Educators) and most of our workshops carry SACE professional development points. We have partnered with many role players such as the Department of Basic Education, Matthew Goniwe School of Leadership and Governance, Sci-Bono, the ETDP SETA, Save the Children, Nal’ibali, the Royal Bafokeng Institute, the University of Mpumalanga, Africa Tikkun, Glencore mines, the Mining Qualifications Authority, and the Adopt-A-School foundation to name a few. You can read more about Macmillan Teacher Campus here.

Q: How does Macmillan Teacher Campus work?
We do face to face workshops where we train at selected venues or at schools requesting training.

MTC also provides online and blended workshops, using platforms such as GoToTraining, GoToWebinar, MS Teams, Google Meet and Zoom. These workshops are synchronous i.e. led by experienced and knowledgeable facilitators.

We also have our Macmillan Online Teacher Campus (MOTC) self-study platform, where you can select a course/workshop and do it in your own time and pace. Many principals or Departmental Heads opt for our bulk-booking system, sorting out their staff’s diverse training needs for the year. No need to find time in the busy week to get the staff together, for training, they can do the training on their own and will receive a certificate and SACE PD points. You can read more about our bulk-booking system here. These workshops are asynchronous i.e. not facilitator-led. You can read more about our MOTC platform here.

Q: How do I register for a webinar, workshop or course?
  • Macmillan Online Teacher Campus (MOTC)
    Register on our MOTC platform by clicking here. You will be able to choose your desired course and register using this platform.
  • Online webinar/workshops
    For free webinars you will be able to register directly on the platform using the link provided in the social media advertisement. For paid webinars, you will be registered once we receive your proof of payment.
  • ETDP SETA accredited courses
    Register or enquire about our ETDP SETA accredited courses such as the Assessor or Moderator by clicking here.
  • ECD qualification
    Register or enquire about our ECD Qualifications by clicking here. Please look out for social media advertisements which will be providing you with information on the latest webinars and workshops.
Q: How flexible is the course/workshop dates at accommodating my schedule?
Some workshops have fixed dates and cannot be changed. We are, however, able to accommodate your school to attend the course at a date and time that will suit your needs. Please note that a minimum of 15 attendees is required.

Q: Can I enroll my whole staff/department for training?
Yes, most certainly. To facilitate an efficient booking process for your school, we offer the option of bulk bookings. You can make a consolidated payment via Electronic Funds Transfer (EFT) for all attendees. Contact Ricky Steenkamp (ricky.steenkamp@macmillaneducation.co.za) to receive your bulk booking sheet. Upon receipt of payment, we will allocate individual vouchers to each staff member, granting them access to their chosen courses on the respective platforms.

If you require any additional information or have specific inquiries regarding our courses or the booking process, please do not hesitate to reach out. Our team is readily available to assist you with any questions you may have.

Contact Ricky Steenkamp (ricky.steenkamp@macmillaneducation.co.za) for more information. Read more about the benefits of bulk-booking training for your staff or Department here.

Q: Will it be possible to tailor-make a programme for my staff?
Yes, most certainly. Contact za.mtc@macmillaneducation.co.za to make an appointment with one of our project managers to discuss the options of how we can address your needs.

Q: Will I receive a certificate for attending a workshop?
Yes. Most courses are also endorsed by SACE, the ETDP SETA and the QCTO and/or may contribute towards one’s Continuing Professional Development (CPD) points.

Q: Does Macmillan Teacher Campus offer Online courses or only Face to Face?
Macmillan Teacher Campus (MTC) uses the following modes of delivery:
  • Face-to-face training (we need minimum 15 participants to make this viable for us)
  • Synchronous online training (workshop and webinars) with a live facilitator with whom participants can interact
  • Asynchronous online training on our dedicated platform. Click here for more information.
Q: Do you offer these courses in all the provinces?
Yes, Macmillan Teacher Campus (MTC) trains nationwide – we bring the training to your doorstep, no matter where you are.

Q: How does the Macmillan Online Teacher Campus work (MOTC)?
The Online Campus will be your virtual classroom for the duration of your workshop/course. Through its easy-to-use interface you'll have access to a diverse variety of course content formats, including: interactive video, module notes, practice quizzes, presentations, assignment briefs, and/or additional resources giving you the opportunity to study at your own pace and in your own time. Read more about or Register here on our MOTC platform.