CUSTOMER SERVICES

Q: Where can I access the most recent Macmillan Education Price list?
A: You can download the price list by clicking here

Q: What do the abbreviations in the pricelist stand for?
A: SFA = Solutions for All
AV = Almal verstaan
RAL = Readers are Leaders
LIL = Lesers is Leiers
AN = Abafundayo Ngabaholi
LN = Literacy Network
RW = Reading World
TKZ = Thokozani
FS = Flying Start
DTP = Ditharabololo Tsa Botlhe
MG = Maths Gaps
LG = Language Gaps
RP = Reading Planet

Q: When does Macmillan Education increase their prices?
A: Annually on 1 July. Our price list is also emailed to all customers on our system annually before the price increase on 1 July.

Q: What is the best way to get the price for a book? A: You can search for the book on our website. You can look at our price list.

Q: Who should I email quote requests or orders to? A: Email the Customer Services Department: customerservices@macmillaneducation.co.za.
Please be sure to include your full contact information, including delivery address and telephone number, when you request a quote or send an order. If possible, please send your order in Excel.

Q: How long is a quotation valid for?
A: 60 days

Q: What is the turnaround time after I send a request for a quotation or order?
A: 24-hour turnaround time Peak season processing times may differ slightly.

Q: What is required to order books from you?
A: Provide us with your company name and details, address and contact details as well as the books you would like to order. You can download a template for a Purchase Order Form here.

Q: How long will my order take to be delivered?
A: Delivery of books will take 5-7 working days from the date of payment for titles in stock. Back- ordered titles normally take 4-6 weeks to be delivered.
Q: What does delivery cost?
A: We don’t charge a delivery fee.

Q: What are the payment methods if I don’t have an account with Macmillan?
A: EFT – Electronic Funds Transfer. Please use the ISO number as it appears on the quote as a reference for payment.

Q: What reference should I use when paying for my books via EFT?
A: The ISO number as it appears on your quote or invoice

Q: How do I qualify to open a credit account?
A: You can apply to become a credit customer. Application approval is subject to various checks. Please send your request to our customer services department at customerservices@macmillaneducation.co.za and the application forms will be sent to you.

Q: What is the process to return books?
A: Please send the request to customerservices@macmillaneducation.co.za, including the reasons for the return. Books may be returned once authorisation has been received in the form of an RMA (Return Merchansise Authorisation) document.

Q: How do I return a damaged/misbound book/s?
A: Send your request to customerservices@macmillaneducation.co.za – include the invoice number(s),title(s) and quantity of the damaged books.

Q: What is the turnaround time for returns to be authorised?
A: 48 hours

Q: What are your delivery terms?
A: We deliver on Mondays - Fridays (08:00 - 14:30)
We deliver across South Africa.
Delivery is free of charge.
We only deliver to the address of the ordering organisation.

Q: Can I come to your office/warehouse to collect my order?
A: No, all orders are delivered by courier to your door.

Q: Why are ISBNs so important when ordering a book?
A: An ISBN is a unique indicator for every book when it is published. It is the best way to make sure that you are ordering the correct book. Using the correct ISBN when ordering is the best way to get the book you want.

Still have questions? Email customerservices@macmillaneducation.co.za or call 011 731 3300 and we'll gladly assist.

eBOOKS

Q: What is the process for buying an eBook?
A: We have put together a user-friendly, step-by-step guide to help you when ordering eBooks from us.

Q: How long is the eBook license valid for, and how long will I be able to access the information?
A: eBook licensing is dependent on the type of book or institution purchasing the book. Please email za.digitalsupport@macmillaneducation.co.za for more information.

Q: Can I print an eBook?
A: No, eBooks are only accessible via an approved eReader on a smart device and can not be printed.

Q: Can I download or share an eBook?
A: No, eBooks can’t be downloaded onto your device, shared with others or printed.

Q: How many devices can I access an eBook on?
A: Each unique eBook user can access their eBook(s) on up to 5 devices. This will allow you to keep using your eBook(s) even if your preferred device’s battery is flat or if your device breaks or gets stolen.

Q: If I purchase one license, can I load it on five different students’ devices?
A: No, each student has to create their own account and will require their own voucher number to access their eBook(s).

Q: Does your eBook ship with a device?
A: No, we don’t supply any devices.
Q: What is the cost difference between an eBook and printed copy?
A: eBook licensing is dependent on the type of book or institution purchasing the book. Please email za.digitalsupport@macmillaneducation.co.za for more information.

Q: Once I have an eBook loaded on my device, do I need data to access the eBook?
A: No, data is only required with the initial file transfer, thereafter data is not required to acess the eBook. But if you are using your eBook(s) across a few devices it is recommended that you log on to data when you can so that your notes and highlights sync across all devices.

Q: What is the difference between an ePDF and an ePub?
A: ePUB is an open eBook standard that is optimised for viewing on devices. It automatically resizes to fit your screen. ePDFs are not re-flowable; the text size cannot be adjusted for display on various devices.

Q: Are your eBooks interactive?
A: No, they are ePDFS.

SALES

Q: Do you offer samples to view before purchasing?
A: If there is a Macmillan sales representative in your provinces close to you he/she can bring you samples to view or you can visit the Macmillan Education website to view sample pages of the book.

Q: How do I contact a Macmillan sales representative?
A: You can assess our sales teams details here.

Q: Does your sales team do book displays?
A: Yes, we will gladly arrange to come to your school or event to display our products (Covid protocols depending) marketing@macmillaneducation.co.za and customerservices@macmillaneducation.co.za.
Q: Can I be added to your database for the latest newsletters/formal communication etc.?
A: Yes – email marketing@macmillaneducation.co.za.

Q: What content does Macmillan Education sell?
A: We are proud to publish a wide variety of books for the South African market. This includes CAPS-approved and aligned books from Grade R-12 and TVET and Nated books. We also represent several local and international agents including Hodder Education, Eleanor Curtain and Your Online Teacher. In addition we sell material from our sister companies including Macmillan UK and Springer Nature.

PUBLISHING

Q: I want to use Macmillan Education content in another publication. How do I apply for permission?
A: To apply for permission, you will need to email your request to za.permissions@macmillaneducation.co.za. Please allow a minimum of four weeks for a response.

Q: I want to license/adapt Macmillan Education content for media other than book publishing. Who do I contact for licensing requests?
A: For media licensing requests, you will need to email your request to za.permissions@macmillaneducation.co.za. Please allow a minimum of four weeks for a response.
Q: I am a freelancer with editing, proofreading, and/or translating experience. Who in Macmillan should I send my CV to?
A: Send your CV to: psdfreelancers@macmillaneducation.co.za Ensure that your CV focuses on details of your previous, relevant experience. A representative from PSD (Publishing Services Department) will make contact with you if your experience and skills profile aligns with our needs.

Q: Is there a testing process for prospective editorial freelancers (editors, proofreaders, translators)?
A: Yes. Tests are run at intervals throughout the year according to our needs. If you are eligible for testing, we will be in touch regarding the testing process. Once you successfully complete the testing process, you will be added to our freelancer database and we will contact you as suitable projects become available.

TVET FIRST

Q: Can I be added to your database for the latest newsletters/formal communication etc.?
A: Yes – email jayshil.bhula@macmillaneducation.co.za.

Q: Who can I contact regarding college sponsorships?
A: Contact our National Sales Manager. Email gan.krishna@macmillaneducation.co.za.

Q: What is a lecturer support pack?
A: A pack consists of the printed Lecturer’s Guide which includes answers to all questions and assessments in the Student’s Book. At the back of the book you’ll find a DVD containing the PowerPoint slideshows and videos. You will also find the same content on a USB stick.
Q: Where can I download past year papers?
A: via our website

Q: Do you offer lecturer training?
A: Yes, contact our National Sales Manager gan.krishna@macmillaneducation.co.za.

Q: I am a college lecturer and would like to be an author. Can you help me?
A: Send your full details to: gan.krishna@macmillaneducation.co.za.

MACMILLAN TEACHER CAMPUS

Q: Where are you based?
A: Our head office is located in Midrand, Johannesburg. Whilst Macmillan Teacher Campus offers educational workshops and professional development courses, we do not have campuses. We take the training either online, use a blended approach or face to face, where we take our training to your doorstep. We work in all the provinces.

Q: How do I know this is not a scam?
Macmillan Teacher Campus has been offering training workshops for educators, as well as programmes for learner support since 2007. We are an ETDP SETA and QCTO accredited training provider offering tailor-made courses for educational professionals. Our workshops are endorsed by SACE (The South African Council for Educators) and most of our workshops carry SACE professional development points. We have partnered with many role players such as the Department of Basic Education, Matthew Goniwe School of Leadership and Governance, Sci-Bono, the ETDP SETA, Save the Children, the University of Mpumalanga, Africa Tikkun, Glencore mines, the Mining Qualifications Authority and the Adopt-A-School foundation to name a few. You can read more about Macmillan Teacher Campus here.

Q: How does Macmillan Teacher Campus work?
We do face to face workshops where we train at selected venues.

MTC also provides online and blended workshops, using platforms such as GoToTraining, GoToWebinar, MS Teams, Google Meet, Zoom. These workshops are synchronous i.e. led by experienced and knowledgeable facilitators.

We also have our Macmillan Online Teacher Campus (MOTC) platform, where you can select a course/workshop and do it in your own time and pace. These workshops are asynchronous i.e. not facilitator led. You can register on our MOTC platform here.

We host monthly webinars on a variety of relevant topics. The recordings are available on our dedicated Teacher Campus Webinar Channel.

Courses, workshops and webinars that we present online, help individuals in remote areas to complete a workshop from home or on-the-go, you just need a stable internet connection, a working computer and enthusiasm.

Q: Can I view recordings of previously held workshops and webinars?
We have a dedicated webinar platform where recordings of our webinars are available. You can access the Teacher Campus Webinar Channel here.

Q: How long after doing an accredited course will I get my certificate?
A: The process is dependent on the ETDP SETA’s availability but usually take about 3 to 6 months. During the Covid-19 pandemic some of the processes may take longer.

Q: What are the benefits of doing an accredited course?
  • Our courses are contextualised for the classroom environment
  • You can open up new career opportunities
  • Enhance your chances for a promotion
  • You earn credits that can accumulate towards a full qualification such as National Diploma 50333: Occupationally Directed Education, Training and Development Practitioner (Level 5)
  • Become an expert assessor, moderator or facilitator in your field
  • Get 10% discount on the second accredited course that you do with us
Q: When do you offer accredited courses?
A: We can also train a group of minimum 8 participants (in-house) online or face to face on any suitable dates of your choice.

Q: What support do you offer for accredited courses?
A: WhatsApp groups, facilitator access, assessor access

Macmillan Teacher Campus boasts with a 99% pass rate for our sought after accredited courses. Read more about the Accredited courses here
Q: Will I receive a certificate for attending a workshop?
Most courses are endorsed by SACE, the ETDP SETA and the QCTO and/or may contribute towards one’s Continuing Professional Development (CPD) points.

Q: Does Macmillan Teacher Campus offer Online courses or only Face to Face?
Macmillan Teacher Campus (MTC) uses the following modes of delivery:
  • Face to face
  • Synchronous online training (workshop and webinars) with a live facilitator with who participants can interact
  • Asynchronous online training on our dedicated platform. Click here for more information.
Q: Do you offer these courses in all the provinces?
Yes, Macmillan Teacher Campus (MTC) trains nationwide – we bring the training to your doorstep, no matter where you are.

Q: How does the Macmillan Online Teacher Campus work (MOTC)?
The Online Campus will be your virtual classroom for the duration of your workshop/course. Through its easy-to-use interface you'll have access to a diverse variety of course content formats, including: interactive video, module notes, practice quizzes, presentations, assignment briefs, and/or additional resources giving you the opportunity to study at your own pace and in your own time. Register here on our MOTC platform.

Q: How do I register for a webinar, workshop or course?
  • Macmillan Online Teacher Campus (MOTC)
    Register on our MOTC platform by clicking here. You will be able to choose your desired course and register using this platform.
  • Online webinar/workshops
    For free webinars you will be able to register directly on the platform using the link provided in the social media advertisement. For paid webinars, you will be registered once we receive your proof of payment.
  • ETDP SETA accredited courses
    Register or enquire about our ETDP SETA accredited courses such as the Assessor or Moderator by clicking here.
  • ECD qualification
    Register or enquire about our ECD Qualifications by clicking here
Please look out for social media advertisements which will be providing you with information on the latest webinars and workshops.

Q: How flexible is the course/workshop dates at accommodating my schedule?
Some workshops have fixed dates and cannot be changed. We are however able to accommodate your school to attend the course at a date and time that will suit your needs. Please note that a minimum of 15 attendees is required.

Q: Can I enroll my staff/department for training?
Yes, most certainly. Please contact za.mtc@macmillaneducation to arrange this.

Q: Will it be possible to tailor-make a programme for my staff?
Yes, most certainly. Contact za.mtc@macmillaneducation to make an appointment with one of our project managers to discuss the options of how we can address your needs.