CUSTOMER SERVICES

Q: Where can I access the most recent Macmillan Education Price list?
A: You can download the price list by clicking here

Q: What do the abbreviations in the pricelist stand for?
A: SFA = Solutions for All
AV = Almal verstaan
RAL = Readers are Leaders
LIL = Lesers is Leiers
AN = Abafundayo Ngabaholi
LN = Literacy Network
RW = Reading World
TKZ = Thokozani
FS = Flying Start
DTP = Ditharabololo Tsa Botlhe
MG = Maths Gaps
LG = Language Gaps
RP = Reading Planet

Q: When does Macmillan Education increase their prices?
A: Annually on 1 July. Our price list is also emailed to all customers on our system annually before the price increase on 1 July.

Q: What is the best way to get the price for a book? A: You can search for the book on our website. You can look at our price list.

Q: Who should I email quote requests or orders to? A: Email the Customer Services Department: customerservices@macmillaneducation.co.za.
Please be sure to include your full contact information, including delivery address and telephone number, when you request a quote or send an order. If possible, please send your order in Excel.

Q: How long is a quotation valid for?
A: 60 days

Q: What is the turnaround time after I send a request for a quotation or order?
A: 24-hour turnaround time Peak season processing times may differ slightly.

Q: What is required to order books from you?
A: Provide us with your company name and details, address and contact details as well as the books you would like to order. You can download a template for a Purchase Order Form here.

Q: How long will my order take to be delivered?
A: Delivery of books will take 5-7 working days from the date of payment for titles in stock. Back- ordered titles normally take 4-6 weeks to be delivered.
Q: What does delivery cost?
A: We don’t charge a delivery fee.

Q: What are the payment methods if I don’t have an account with Macmillan?
A: EFT – Electronic Funds Transfer. Please use the ISO number as it appears on the quote as a reference for payment.

Q: What reference should I use when paying for my books via EFT?
A: The ISO number as it appears on your quote or invoice

Q: How do I qualify to open a credit account?
A: You can apply to become a credit customer. Application approval is subject to various checks. Please send your request to our customer services department at customerservices@macmillaneducation.co.za and the application forms will be sent to you.

Q: What is the process to return books?
A: Please send the request to customerservices@macmillaneducation.co.za, including the reasons for the return. Books may be returned once authorisation has been received in the form of an RMA (Return Merchansise Authorisation) document.

Q: How do I return a damaged/misbound book/s?
A: Send your request to customerservices@macmillaneducation.co.za – include the invoice number(s),title(s) and quantity of the damaged books.

Q: What is the turnaround time for returns to be authorised?
A: 48 hours

Q: What are your delivery terms?
A: We deliver on Mondays - Fridays (08:00 - 14:30)
We deliver across South Africa.
Delivery is free of charge.
We only deliver to the address of the ordering organisation.

Q: Can I come to your office/warehouse to collect my order?
A: No, all orders are delivered by courier to your door.

Q: Why are ISBNs so important when ordering a book?
A: An ISBN is a unique indicator for every book when it is published. It is the best way to make sure that you are ordering the correct book. Using the correct ISBN when ordering is the best way to get the book you want.

Still have questions? Email customerservices@macmillaneducation.co.za or call 011 731 3300 and we'll gladly assist.

eBOOKS

Q: What is the process for buying an eBook?
A: We have put together a user-friendly, step-by-step guide to help you when ordering eBooks from us.

Q: How long is the eBook license valid for, and how long will I be able to access the information?
A: eBook licensing is dependent on the type of book or institution purchasing the book. Please email za.digitalsupport@macmillaneducation.co.za for more information.

Q: Can I print an eBook?
A: No, eBooks are only accessible via an approved eReader on a smart device and can not be printed.

Q: Can I download or share an eBook?
A: No, eBooks can’t be downloaded onto your device, shared with others or printed.

Q: How many devices can I access an eBook on?
A: Each unique eBook user can access their eBook(s) on up to 5 devices. This will allow you to keep using your eBook(s) even if your preferred device’s battery is flat or if your device breaks or gets stolen.

Q: If I purchase one license, can I load it on five different students’ devices?
A: No, each student has to create their own account and will require their own voucher number to access their eBook(s).

Q: Does your eBook ship with a device?
A: No, we don’t supply any devices.
Q: What is the cost difference between an eBook and printed copy?
A: eBook licensing is dependent on the type of book or institution purchasing the book. Please email za.digitalsupport@macmillaneducation.co.za for more information.

Q: Once I have an eBook loaded on my device, do I need data to access the eBook?
A: No, data is only required with the initial file transfer, thereafter data is not required to acess the eBook. But if you are using your eBook(s) across a few devices it is recommended that you log on to data when you can so that your notes and highlights sync across all devices.

Q: What is the difference between an ePDF and an ePub?
A: ePUB is an open eBook standard that is optimised for viewing on devices. It automatically resizes to fit your screen. ePDFs are not re-flowable; the text size cannot be adjusted for display on various devices.

Q: Are your eBooks interactive?
A: No, they are ePDFS.

SALES

Q: Do you offer samples to view before purchasing?
A: If there is a Macmillan sales representative in your provinces close to you he/she can bring you samples to view or you can visit the Macmillan Education website to view sample pages of the book.

Q: How do I contact a Macmillan sales representative?
A: You can assess our sales teams details here.

Q: Does your sales team do book displays?
A: Yes, we will gladly arrange to come to your school or event to display our products (Covid protocols depending) marketing@macmillaneducation.co.za and customerservices@macmillaneducation.co.za.
Q: Can I be added to your database for the latest newsletters/formal communication etc.?
A: Yes – email marketing@macmillaneducation.co.za.

Q: What content does Macmillan Education sell?
A: We are proud to publish a wide variety of books for the South African market. This includes CAPS-approved and aligned books from Grade R-12 and TVET and Nated books. We also represent several local and international agents including Hodder Education, Eleanor Curtain and Your Online Teacher. In addition we sell material from our sister companies including Macmillan UK and Springer Nature.

PUBLISHING

Q: I want to use Macmillan Education content in another publication. How do I apply for permission?
A: To apply for permission, you will need to email your request to za.permissions@macmillaneducation.co.za. Please allow a minimum of four weeks for a response.

Q: I want to license/adapt Macmillan Education content for media other than book publishing. Who do I contact for licensing requests?
A: For media licensing requests, you will need to email your request to za.permissions@macmillaneducation.co.za. Please allow a minimum of four weeks for a response.
Q: I am a freelancer with editing, proofreading, and/or translating experience. Who in Macmillan should I send my CV to?
A: Send your CV to: psdfreelancers@macmillaneducation.co.za Ensure that your CV focuses on details of your previous, relevant experience. A representative from PSD (Publishing Services Department) will make contact with you if your experience and skills profile aligns with our needs.

Q: Is there a testing process for prospective editorial freelancers (editors, proofreaders, translators)?
A: Yes. Tests are run at intervals throughout the year according to our needs. If you are eligible for testing, we will be in touch regarding the testing process. Once you successfully complete the testing process, you will be added to our freelancer database and we will contact you as suitable projects become available.

TVET FIRST

Q: Can I be added to your database for the latest newsletters/formal communication etc.?
A: Yes – email jayshil.bhula@macmillaneducation.co.za.

Q: Who can I contact regarding college sponsorships?
A: Contact our National Sales Manager. Email gan.krishna@macmillaneducation.co.za.

Q: What is a lecturer support pack?
A: A pack consists of the printed Lecturer’s Guide which includes answers to all questions and assessments in the Student’s Book. At the back of the book you’ll find a DVD containing the PowerPoint slideshows and videos. You will also find the same content on a USB stick.
Q: Where can I download past year papers?
A: via our website

Q: Do you offer lecturer training?
A: Yes, contact our National Sales Manager gan.krishna@macmillaneducation.co.za.

Q: I am a college lecturer and would like to be an author. Can you help me?
A: Send your full details to: gan.krishna@macmillaneducation.co.za.