Conflict management in the ECD environment - Face to Face

Outcomes of Workshop

This workshop will enable you to:

• Understand and define the term conflict and the terminology used during conflict handling.
• Determine and identify obstacles during the conflict handling process from a personal point of view.
• Identify and interpret personal conflict handling style and suggest uses for the other conflict handling styles.
• Understand the importance of attitudes, perceptions and positive behaviour during conflict handling.
• Identify and state positive communication practices during conflict handling.
• Identify and apply effective listening techniques during conflict handling.
• Identify the workplace culture and understand the influence of the individual and workplace culture on the conflict handling process.
• Identify and apply the steps in the suggested conflict handling model in the workplace and future conflict situations.
• Draw up a conflict handling action plan and apply conflict handling techniques within the workplace and future conflict situations.

Target Audience

ECD practitioners, Departmental Heads and Principals, Distroct Officials

Duration: Full day

SACE PD Points:

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