HUMAN RELATIONS - Online
Outcomes of Workshop
This workshop will enable you to:
- Describe what emotional intelligence is and reflect upon your own in order to understand interactions with others more clearly
- Practise self-awareness as a foundation to healthy relationships with others
- Explain how understanding what motivates individuals assists in creating a climate of respect in working environments
- Practise assertiveness to build healthy professional relationships
- Embody trust and inspire confidence
- Build high levels of respect
- Practise active listening in order to communicate effectively
- Describe the causes and effects of conflict
- Reflect upon and appreciate the consequences of conflict
- Use effective communication strategies to manage conflict constructively
- Apply a multi-dimensional approach to problem-solving
- Describe and use different styles to manage conflict appropriately
- Reflect on your learning in order to improve your relationships with others in personal and professional contexts
Target Audience
All lecturers and departmental heads
Duration: 4 Hours
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