CONFLICT MANAGEMENT IN COLLEGES - Online

Outcomes of Workshop

This workshop will enable you to:

  • Understand and define the term conflict, as well as terminologies used during conflict handling
  • Determine and identify obstacles during the conflict handling process from a personal point of view
  • Identify and interpret your individual conflict handling style and suggest uses for the other conflict handling styles
  • Understand the importance of attitudes, perceptions and positive behaviour during conflict handling
  • Identify and state positive communication practices during conflict handling
  • Identify and apply effective listening techniques during conflict handling
  • Identify the workplace culture and understand the influence of the individual and workplace culture on the conflict handling process
  • Identify and apply the steps in the suggested conflict handling model in the workplace and future conflict situations
  • Draw up a conflict handling action plan and apply conflict handling techniques within the workplace and future conflict situations

Target Audience

All lecturers and departmental heads

Duration: 4 Hours

SACE PD Points:

7

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